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THE BLUE TREE
Better
Communicator
CEFR B2
Upper
Intermediate
warm up
Answer the questions below. Listen to model answers and read the transcript to get some more practice in conversational English.
| What skills are needed to do your job well? |
TRANSCRIPT
To do my job well in the marketing team, I need to be creative and have strong people skills. It’s really important to be able to think of fresh ideas for campaigns and to communicate well with my colleagues and clients. I also need to stay organized and be able to focus, which is something I’m always working on.
| Do you believe that people who graduate from universities are generally well prepared to face work challenges? |
TRANSCRIPT
I think it depends. Universities give you a solid foundation, but the real preparation comes from hands-on experience. A lot of challenges at work, especially in HR, involve understanding people and handling unexpected situations. That’s something you really learn on the job, not just in a classroom.
| If you could learn one thing that will help you do your job better, what would it be? |
TRANSCRIPT
If I could learn one thing to help me in my job as an underwriter, it would be mastering more advanced data analysis tools. My work already involves a lot of numbers, but getting even better at analyzing large sets of data quickly would make my job more efficient and accurate.
key language
Study the words below. Make sure you understand them well.
part one
VIDEO
Watch the first part of the video.
Comprehension questions
Answer the questions below. Use the information from the video.
- ⌚ 0:29 What is the number one skill?
- ⌚ 0:40 What effect does good presenting skills have on people who listen to you?
- ⌚0:45 What does it mean that public speaking is like an escalator?
- ⌚0:54 Is public speaking a soft or hard skill?
- ⌚ 1:32 What is informative speaking about?
- ⌚ 2:03 What does persuasive speaking entail?
- ⌚ 2:19 When does impromptu speaking happen?
part two
VIDEO
Watch the second part of the video.
Comprehension questions
Answer the questions below. Use the information from the video.
- ⌚ 3:08 What are verbal communications skills about?
- ⌚ 3:28 What’s the first characteristic of good verbal skills?
- ⌚ 3:55 What are signposts and why should we use them when we speak?
- ⌚ 4:17 What does using plain language mean?
part three
VIDEO
Watch the third part of the video.
Comprehension questions
Answer the questions below. Use the information from the video.
- ⌚ 4:55 What do people with good interpersonal skills know how to do?
- ⌚ 5:02 What does empathizing mean in this context?
- ⌚ 5:09 What can people with with good interpersonal skills handle well?
- ⌚ 5:36 How do researchers divide communication skills?
- ⌚ 5:42 What does it mean to be a well-rounded communicator?
part four
VIDEO
Watch the fourth part of the video.
Comprehension questions
Answer the questions below. Use the information from the video.
- ⌚ 5:50 What does working well in groups and teams entail?
- ⌚ 6:12 How important is collaborative spirit?
- ⌚ 6:29 How do good communicators see other people in their team or group?
- ⌚ 6:34 What is one way to stand out in a group?
- ⌚ 7:03 What is the common issue with problem solving discussions?
part five
VIDEO
Watch the fifth part of the video.
Comprehension questions
Answer the questions below. Use the information from the video.
- ⌚ 7:27 What is the last top skill?
- ⌚ 7:40 How much do good leaders listen in comparison to an average employee?
- ⌚ 8:18 What do good listeners do?
POLL
Cast your vote in the poll below.
DISCUSSION
ALITA AND PETE DISCUSS THESE SKILLS
Read (role-play) this dialogue between Alita and Pete. They are talking about their experience with these top skills for work.
Alita: You know, Pete, I’ve been thinking a lot about those communication skills we’ve been discussing. Public speaking, verbal communication, working well in teams… they all seem so important in our jobs.
Pete: Yeah, definitely. I’ve had a lot of practice with interpersonal communication in HR, but public speaking is still something I need to improve. What about you?
Alita: I’m the same with public speaking. I get nervous every time I have to present something in front of a large group. But I think I’m pretty good at verbal communication—being concise and clear. It helps in marketing when you need to get the message across quickly.
Pete: That’s a good point. Being concise is something I’m working on. Sometimes I can get a bit long-winded when explaining policies to staff. Kat’s really mastered that, though. She’s so precise in the way she communicates.
Alita: Oh yeah, Kat’s amazing at that! She’s always so to the point. I could learn a lot from her. I think I’m also pretty strong at working in teams, though. I love collaborating with people, and I feel like I contribute well when we’re brainstorming ideas.
Pete: You’re definitely great at teamwork. It’s clear you’ve got that collaborative spirit. And Sven’s got listening skills down. He’s always so calm and collected in meetings, really paying attention to everyone’s input.
Alita: Sven’s definitely a great listener. I should probably follow his example. I get a little distracted sometimes when I’m multitasking and could improve on that. Listening is a big part of good communication, isn’t it?
Pete: For sure. I think mastering these skills is crucial if we want to keep growing professionally. The more we can refine them, the better we’ll be at leading and making an impact.
Alita: Absolutely. It’s not just about doing the job; it’s about evolving in how we communicate and connect with others. We’ve got some work ahead of us, but I’m looking forward to it.
Pete: Same here. And we’ve got good examples around us—Kat and Sven show us that it’s possible to master these skills. We’ll get there.
Alita: Definitely. Let’s keep learning and improving!
OVER TO YOU
Discuss these questions. Refer to the lesson and your own experience.
- Which communication skill do you think is the most challenging to develop, and why?
- How have strong communication skills helped you in your workplace? Can you share a specific example?
- In what ways can improving listening skills enhance teamwork and collaboration?
- What role does non-verbal communication play in the workplace, and how can we become more aware of it?
- How do you think mastering public speaking can influence your professional growth, even if it’s not a big part of your current role?
COMMENTS
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