THE BLUE TREE
- Who do you like/dislike the most at work?
- What traits should a good colleague have?
- What annoys you the most about the behaviour of your workmates?
Listen to the article first. What is the main idea behind this management tip?
How to Get Along with Difficult Colleagues
It’s easy to 1. get caught up in interpersonal conflict at work. But these negative dynamics can lead to mistakes, reduced creativity, and worse decision-making. Here are four ways to work more effectively with difficult colleagues.
Understand that your perspective is limited. It’s not realistic to expect everyone to agree with you all the time. When differences arise, ask yourself questions like: What if I’m wrong? How would I change my behavior? What 2. assumptions have I made?
View the conflict as a problem to be solved together. Understand what 3. outcome you’re aiming for. Do you want to get a project over the finish line? Build a healthy working relationship that will last into the future? Feel less angry or frustrated after your interactions? Decide on your goals before interacting with your colleague, and keep your eyes on the prize.
Avoid 4. venting and 5. gossip. Choose whom you talk to (and what you share) carefully. Look for people who are constructive, have your best interests at heart, will challenge your perspective when they disagree, and can be 6. discreet.
Experiment to find what works. Start by coming up with two or three methods you want to test out. For example, if you want to improve communications with a 7. grumpy colleague, decide that for two weeks you’re going to ignore their tone and focus on the 8. substance of their messages. Often small actions can have a big impact.
|This tip is adapted from “How to Navigate Conflict with a Coworker,” by Amy Gallo
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- How can arguments at work affect our performance?
- How does it help to understand that our perspective is limited?
- What questions can we ask ourselves at this point?
- How can we view the conflict as a problem to be solved together?
- What should we remember about when we decide to approach a difficult colleague?
- Who can we talk to about this issue? Why?
- What’s the forth tip about? Can you think of any other ‘experiments’?