Top 5 Communication Skills You Need

Top 5 Communication Skills You Need

Sorry, but lessons on The Blue Tree work only on a computer or a tablet.

Bardzo mi przykro, ale lekcje na platformie The Blue Tree działają jedynie na komputerze lub tablecie.

Do zobaczenia na większym ekranie 🙂

Zespół The Blue Tree

Top 5 Communication Skills You Need
Learn more words

THE BLUE TREE

Better
Communicator

CEF B1

CEFR B2

Upper
Intermediate

Practise speaking by describing this image
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warm up

Answer the questions below. Listen to model answers and read the transcript to get some more practice in conversational English.

TRANSCRIPT

To do my job well in the marketing team, I need to be creative and have strong people skills. It’s really important to be able to think of fresh ideas for campaigns and to communicate well with my colleagues and clients. I also need to stay organized and be able to focus, which is something I’m always working on.

Do you believe that people who graduate from universities are generally well prepared to face work challenges?
TRANSCRIPT

I think it depends. Universities give you a solid foundation, but the real preparation comes from hands-on experience. A lot of challenges at work, especially in HR, involve understanding people and handling unexpected situations. That’s something you really learn on the job, not just in a classroom.

If you could learn one thing that will help you do your job better, what would it be?
TRANSCRIPT

If I could learn one thing to help me in my job as an underwriter, it would be mastering more advanced data analysis tools. My work already involves a lot of numbers, but getting even better at analyzing large sets of data quickly would make my job more efficient and accurate.

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key language

Study the words below. Make sure you understand them well.

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part one

VIDEO

Watch the first part of the video.

Comprehension questions

Answer the questions below. Use the information from the video.

  • ⌚ 0:29 What is the number one skill?
  • ⌚ 0:40 What effect does good presenting skills have on people who listen to you?
  • ⌚0:45 What does it mean that public speaking is like an escalator?
  • ⌚0:54 Is public speaking a soft or hard skill?
  • ⌚ 1:32 What is informative speaking about?
  • ⌚ 2:03 What does persuasive speaking entail?
  • ⌚ 2:19 When does impromptu speaking happen?
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part two

VIDEO

Watch the second part of the video.

Comprehension questions

Answer the questions below. Use the information from the video.

  • ⌚ 3:08 What are verbal communications skills about?
  • ⌚ 3:28 What’s the first characteristic of good verbal skills?
  • ⌚ 3:55 What are signposts and why should we use them when we speak?
  • ⌚ 4:17 What does using plain language mean?
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part three

VIDEO

Watch the third part of the video.

Comprehension questions

Answer the questions below. Use the information from the video.

  • ⌚ 4:55 What do people with good interpersonal skills know how to do?
  • ⌚ 5:02 What does empathizing mean in this context?
  • ⌚ 5:09 What can people with with good interpersonal skills handle well?
  • ⌚ 5:36 How do researchers divide communication skills?
  • ⌚ 5:42 What does it mean to be a well-rounded communicator?
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part four

VIDEO

Watch the fourth part of the video.

Comprehension questions

Answer the questions below. Use the information from the video.

  • ⌚ 5:50 What does working well in groups and teams entail?
  • ⌚ 6:12 How important is collaborative spirit?
  • ⌚ 6:29 How do good communicators see other people in their team or group?
  • ⌚ 6:34 What is one way to stand out in a group?
  • ⌚ 7:03 What is the common issue with problem solving discussions?
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part five

VIDEO

Watch the fifth part of the video.

Comprehension questions

Answer the questions below. Use the information from the video.

  • ⌚ 7:27 What is the last top skill?
  • ⌚ 7:40 How much do good leaders listen in comparison to an average employee?
  • ⌚ 8:18 What do good listeners do?
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POLL

Cast your vote in the poll below.

Which of the the three types of public speaking would you like to be better at?
Which of the characteristics of good verbal communication skills do you find the most appealing?
Which of the interpersonal communication skills do you find the most difficult to implement?
Which of the elements related to working well in groups and teams are you good at already?
Which of the elements of the listening skill would you like to get better at? (you can select more than one)
1 vote

×
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DISCUSSION

ALITA AND PETE DISCUSS THESE SKILLS

Read (role-play) this dialogue between Alita and Pete. They are talking about their experience with these top skills for work.

Alita: You know, Pete, I’ve been thinking a lot about those communication skills we’ve been discussing. Public speaking, verbal communication, working well in teams… they all seem so important in our jobs.

Pete: Yeah, definitely. I’ve had a lot of practice with interpersonal communication in HR, but public speaking is still something I need to improve. What about you?

Alita: I’m the same with public speaking. I get nervous every time I have to present something in front of a large group. But I think I’m pretty good at verbal communication—being concise and clear. It helps in marketing when you need to get the message across quickly.

Pete: That’s a good point. Being concise is something I’m working on. Sometimes I can get a bit long-winded when explaining policies to staff. Kat’s really mastered that, though. She’s so precise in the way she communicates.

Alita: Oh yeah, Kat’s amazing at that! She’s always so to the point. I could learn a lot from her. I think I’m also pretty strong at working in teams, though. I love collaborating with people, and I feel like I contribute well when we’re brainstorming ideas.

Pete: You’re definitely great at teamwork. It’s clear you’ve got that collaborative spirit. And Sven’s got listening skills down. He’s always so calm and collected in meetings, really paying attention to everyone’s input.

Alita: Sven’s definitely a great listener. I should probably follow his example. I get a little distracted sometimes when I’m multitasking and could improve on that. Listening is a big part of good communication, isn’t it?

Pete: For sure. I think mastering these skills is crucial if we want to keep growing professionally. The more we can refine them, the better we’ll be at leading and making an impact.

Alita: Absolutely. It’s not just about doing the job; it’s about evolving in how we communicate and connect with others. We’ve got some work ahead of us, but I’m looking forward to it.

Pete: Same here. And we’ve got good examples around us—Kat and Sven show us that it’s possible to master these skills. We’ll get there.

Alita: Definitely. Let’s keep learning and improving!

OVER TO YOU

Discuss these questions. Refer to the lesson and your own experience. 

  • Which communication skill do you think is the most challenging to develop, and why?
  • How have strong communication skills helped you in your workplace? Can you share a specific example?
  • In what ways can improving listening skills enhance teamwork and collaboration?
  • What role does non-verbal communication play in the workplace, and how can we become more aware of it?
  • How do you think mastering public speaking can influence your professional growth, even if it’s not a big part of your current role?
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COMMENTS

Share your views and experience here.

A simple formula for making a great pitch

A simple formula for making a great pitch

Sorry, but lessons on The Blue Tree work only on a computer or a tablet.

Bardzo mi przykro, ale lekcje na platformie The Blue Tree działają jedynie na komputerze lub tablecie.

Do zobaczenia na większym ekranie 🙂

Zespół The Blue Tree

Learn more words

THE BLUE TREE

Better
Communicator

CEF B1

CEFR B1

Intermediate

Practise speaking by describing this image
et|icon_chat|

warm up

Answer the questions below. Then listen to Kirsten, a woman from the UK, give her answers. Report back what you heard.

What is the most difficult part of preparing and delivering presentations for you?

What is the one piece of advice you received about presenting that you incorporated?

How important is the skill of presenting persuasively in your opinion?
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key language

Go through these words and expressions.

Check out if you know what they mean and how to pronounce them. 

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LISTENING

Listen to a presentation on how to prepare a great speech. Focus on the main ideas.

Alita is listening to a podcast and making notes
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reading

Read the text below.

The Art of Pitching:
A Skill Everyone Needs in Today’s Business World

In the contemporary landscape of business, you don’t need to be a salesperson or marketer to convince others about your ideas. Every professional, from an engineer to a financial analyst, will at some point need to ‘sell’ a concept, a project, or a strategy. By mastering the art of the pitch, you can ensure your ideas don’t just get heard but also adopted. Here’s an extended four-step approach to crafting a persuasive pitch, supported by real-world examples from the business realm.

1. “What if you could…”: Illustrating a Vision

Illustration: Think about the introduction of the iPhone in 2007. Steve Jobs didn’t just present a new phone. He painted a picture, asking the audience to imagine a device that combined an iPod, a phone, and an Internet communication device.

In Practice: It’s all about highlighting possibilities. If you’re an IT consultant, instead of merely proposing a new software solution, you could ask, “What if your team could streamline all their processes in one integrated platform, reducing manual effort by 50%?”

2. “So that…”: Making a Connection

Every idea should resonate with its audience by addressing a specific need or desire.

Illustration: When SpaceX proposed the idea of reusable rockets, they connected it with a clear goal: reducing the cost of space travel so that life could be multi-planetary.

In Practice: If you’re in finance and suggesting a new investment, you could say, “By diversifying into this emerging market, we’re positioning ourselves to capture untapped revenue sources so that we can ensure sustained growth over the next decade.”

3. “For example…”: Grounding the Vision

Abstract ideas can be hard to grasp. Concrete examples or use cases help bridge the gap between vision and reality.

Illustration: AirBnB didn’t just propose a new way of finding accommodations. They showcased stories of real hosts and travelers, illustrating how their platform fostered unique experiences and connections.

In Practice: A project manager might say, “Consider Company X. By implementing a similar strategy, they not only increased their customer retention by 20% but also saw a significant boost in their overall brand loyalty.”

4. “And that’s not all…”: Projecting Forward

After establishing the immediate benefits, it’s vital to demonstrate the long-term potential.

Illustration: Amazon, in its early days, was more than an online bookstore. Jeff Bezos spoke about its potential to be the world’s most customer-centric company, branching out into countless product categories.

In Practice: A marketing strategist might argue, “Once we’ve tapped into this demographic, there’s potential to expand our offerings and partner with complementary brands, turning one-time customers into brand ambassadors.”

In conclusion, everyone in today’s fast-paced business world needs to be a bit of a salesperson, regardless of their title. By refining your ability to present and pitch ideas effectively, you don’t just communicate — you captivate and convince. Remember, it’s not about pushing an idea aggressively, but drawing your audience into a vision that benefits them.

zasady

niezawodność, bycie godnym zaufania

ulepszone, poprawione

brać odpowiedzialność za swoje czyny

pilny

równie

być z czegoś dumnym

przedstawić (pomysł, ideę)

pewność, niezawodność, rzetelność

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COMPREHENSION

Answer the questions below using the information from the article. 

  • Why is the skillof presenting important not only for sales people?
  • Why was Steve Jobs presentation about the iPhone so effective?
  • What does it mean to ‘highlight possibilities’?
  • How does “so that” make a connection?
  • What’s the problem with abstract ideas?
  • How can this shortcoming be overcome?
  • What are the two benefits of mastering the art of the pitch?
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DISCUSSION

Discussing public speaking

Read a conversation between Alita and Pete. They are discussing some questions pertaining to public speaking. You will discuss them afterwards.

Alita: Pete, when you think about striking the right balance between emotion and logic in pitches, how do you approach it?

Pete: That’s a great point, Alita. I believe it’s all about understanding the needs of the audience. Sometimes, you need to appeal to their emotional side, especially when the subject matter can have a personal impact. For instance, when pitching a new health product, showing its personal benefits can resonate emotionally. However, for a technical audience, presenting data and logical arguments might be more effective.

Alita: Absolutely, Pete. And speaking of tailoring pitches, have you ever had to significantly adjust a pitch based on who you were presenting to?

Pete: Oh, definitely. Once, I was pitching a product to a group of investors. The initial presentation was filled with technical jargon, but halfway through, I noticed their disinterest. I quickly pivoted, focusing on the potential returns and market size. The change in approach made a world of difference.

Alita: It’s so crucial to be adaptive. On a slightly different note, how do you handle skepticism? Especially when it’s evident the audience is resistant?

Pete: Dealing with skepticism is challenging. For me, it’s about being transparent and open to questions. Do you remember when Airbnb first started? Many were skeptical about the idea of strangers staying in their homes. But their pitch focusing on community, trust, and the shared economy managed to turn skepticism into interest.

Alita: That’s a fantastic example. The digital age has also transformed how we pitch. With the rise of social media and online platforms, what changes have you noticed?

Pete: The digital age has amplified the reach of pitches. Now, a pitch isn’t just confined to a room; it can be shared globally. However, this also means the audience is more diverse, and feedback is instantaneous. The challenge is to make pitches concise yet impactful, especially with platforms like Twitter requiring brevity.

Alita: So true. Lastly, Pete, the ethics of persuasion have been debated for a long time. How do you ensure you’re ethically sound while also being persuasive?

Pete: It’s a delicate balance, Alita. I believe in being genuine and avoiding exaggeration. There have been instances where companies made exaggerated claims, leading to backlash. It’s essential to be truthful and let the product or service’s genuine benefits shine.

Alita: Well said, Pete. Ensuring integrity while pitching is not just ethical but also beneficial in the long run.

Pete: Absolutely, Alita. At the end of the day, trust is the foundation of any successful pitch.

Over to You

Discuss the questions below.

Refer to the material from the lesson and your own experience.

The Role of Emotion and Logic

How do you strike a balance between appealing to an audience’s emotions versus presenting logical arguments in a pitch? Can you think of an example where one was favored over the other, and what was the outcome?

Adapting to Your Audience

In what ways should a pitch be tailored based on the audience, whether they’re investors, customers, or colleagues? Can you share a time when adjusting the pitch based on the audience made a significant difference?

Overcoming Skepticism

What strategies can be employed when facing a skeptical or resistant audience? Are there instances from well-known brands or startups where they faced initial skepticism but managed to deliver a successful pitch?

The Evolution of Pitching

How have pitches evolved in the digital age, especially with the rise of social media and online platforms? What are some challenges and advantages presented by this evolution?

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COMMENTS

Share your views and experience here.