BE RESPECTFUL TO YOUR COWORKERS

BE RESPECTFUL TO YOUR COWORKERS

by | Nov 11, 2020 | darmowa lekcja

Be respectful to your coworkers

HOME > Personal Development > Better Communicator > Be respectful to your coworkers

Practise speaking by describing this image
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warm up

  • Is it important for you to get on well with your coworkers?
  • Are there any people that irritate you in the office?
  • How do you deal with such behaviour?
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part one

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key language

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watch the video

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COMPREHENSION

  • What is the most important question you need to ask yourself as a worker?
  • What are the two answers to it?
  • How can the answer to this question affect our careers?
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part two

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key language

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watch the video

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COMPREHENSION

  • What is incivility?
  • How did she and her father experience it at their work?
  • What do you think she did when she was feeling abused and insulted?
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part three

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key language

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watch the video

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COMPREHENSION

  • What did she do after she quit?
  • What did she find out through her research on incivility?
  • How did some companies react?
  • How does incivility affect those who experience it?
  • Are you surprised by these findings?
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part four

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key language

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watch the video

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COMPREHENSION

  • How does incivility affect those who witness it or read about it?
  • Why does Christine say that incivility is like a bug?
  • What does the example of this physician illustrate?
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part five

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key language

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watch the video

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COMPREHENSION

  • What are the two main reasons for being rude and incivil?
  • Do you think that “nice guys finish last”?
  • What are the reasons many leaders fail according to the research by McCall and Lombardo?
  • What does it mean to be truly civil?
  • What is “radical candor”?
  • How do people view others who are civil towards them?
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part six

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key language

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watch the video

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COMPREHENSION

  • What do employees expect from their leaders above all else?
  • How can we make people feel more respected?
  • What is the 10-5 way and how do you feel about it?
  • How does Campbell’s story illustrate the fact that civility can improve company performance?
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POLL

Coming Soon
In your opinion, does Mr Christine Porath make a compelling argument for civility?
Total Votes : 6
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lesson glossary

Be Respectful to Your Coworkers

BASIC TELEPHONING LANGUAGE

BASIC TELEPHONING LANGUAGE

by | Oct 19, 2020 | darmowa lekcja

Business English

Basic Telephoning Language

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BASIC TELEPHONING LANGUAGE
Practise speaking by describing this image
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warm up

  • How often do you use a phone for business or private calls on a regular day?
  • How many of these calls are in English?
  • Do you prefer to make calls or write emails?
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STUDY SECTION

Find the odd one out.

Each toggle contains some telephoning language. Read and listen to these expressions. There is one expression that is not appropriate for the business context. Can you guess which one it is?

answering the phone
  • Hello, Jill Smith speaking.
  • Good morning, Top Sports Ltd.
  • Yo, who’s there?
  • Good afternoon, purchasing department, Angela Bree speaking. How can I help you?
making contact
  • I’d like to speak to Karol Wanat.
  • Push me through to your boss now.
  • Can you put me through to Mr Duckworth?
  • Could I have Marketing Department, please?
Identifying yourself
  • This is Bruce White.
  • My name’s Robert Went.
  • It’s me, don’t you recognise me?
  • It’s Bob here.
Making excuses
  • I’m sorry, he’s in a meeting.
  • I’m afraid she’s not available.
  • I’m terribly sorry, but he won’t be able to talk to you right now.
  • Stop calling him, he doesn’t want to talk to you.
Stating your purpose
  • Why haven’t you paid me yet?
  • I’m calling about your invoice.
  • I’m returning his call.
  • The reason I’m calling is that I haven’t received the money yet.
Checking understanding

  • Could you spell that?

  • Can I ask you to repeat the surname, please?
  • I didn’t get that, why can’t you speak clearly?

  • Can I read that back to you?

Asking for information
  • Could I have your name?
  • May I have your name, sir?
  • Can I take your number?
  • And your name again?
Showing understanding
  • What?
  • Right.
  • Uhm.
  • That’s fine.
Promising action
  • I’ll make sure he gets the message.
  • I’ll pass your message to him.
  • I’ll tell her when she gets back.
  • I’ll tell him, OK, don’t sweat it.
Ending a call
  • Thank you. Goodbye.
  • Thanks for calling.
  • That’s it. I need to finish now.
  • Is there anything else?
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PRACTICE

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TEST

Time for a little test. Do you remember the exact words which were used in the following telephoning expressions?

Score more than 60% and get a beautiful certificate.

Ready. Steady. GO!

1.

A: Hello, Jill Smith .
B: Hi, Jill. It's Bob here. Do you have a second?

2.

A: Can you put me to Mr Duckworth?
B: Sure, no problem.

3.

A: is Bruce White.
B. Hi, Bruce, it's Sarah here.

4.

A: I’m calling your invoice.
B: Yes, is there something wrong with it?

5.

A: Can I speak to Mr Nichols, please?
B: I’m afraid she’s not .

6.

A: May I have your , sir?
B: Of course, it's Walters, Josh Walters.

7.

A: The account number is PL5899 0000 2338 1284
B: Can I read that to you?

8.

A: Could you tell him that Mr Rogers needs to speak to him urgently?
B: I’ll make he gets the message.

9.

A: Is there anything I could help you with?
B: No, thanks, that's all.

10.

A: Is Ms Grisham in the office today?
B: Yes, she is, but she’s in a now.

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DOWNLOAD

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Learning is more effective when you use mind-maps!

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TELL ASK SPEAKING GAME

TELL ASK SPEAKING GAME

by | Sep 15, 2020 | darmowa lekcja

TELL ASK SPEAKING GAME
asking questions | breaking ice | darmowa lekcja | language game | speaking

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TELL ASK SPEAKING GAME
  • LANGUAGE GAME

Tell Ask Speaking Game.

Play this game to practise speaking and get to know your group a bit better.

Answer all the questions and remember to add as many details as possible.

Welcome to Tell Ask speaking game!

There are 20 cards. 10 Ask cards and 10 Tell cards.
Try to answer them all giving as many details as possible.

The goal of the game is to practise speaking and get to know each other better.
Shall we start breaking some ice?

Click NEXT to start!

BUILDING A DREAM CAR

BUILDING A DREAM CAR

by | Jul 2, 2020 | darmowa lekcja

Darmowa lekcja #2
BUILDING A DREAM CAR

cars | CEF B1 | darmowa lekcja | hobby | inspiring story | video lesson
back to HOME > General Interest > Surprise me >
BUILDING A DREAM CAR
  • WARM UP
  • Do you have a favourite car?
  • Have you ever driven it?
  • How difficult it is to build a car?
  • Do you prefer to buy things or make them yourself, if you know how to do it?
  • PART 1
  • KEY LANGUAGE
  • WATCH THE VIDEO
  • CHECK YOUR UNDERSTANDING
  • Why did he decide to build this car?
  • Where did he find the main part?
  • How similar is it to the original?
  • Which part is different?
  • PART 2
  • KEY LANGUAGE
  • WATCH THE VIDEO
  • CHECK YOUR UNDERSTANDING
  • What happened when he was working in Italy?
  • What was his role in building Delorean?
  • What does his family feel about his passion for race cars?
  • How do people react when they see his car?
  • WHAT DO YOU THINK
At the end of the video he says that even if somebody offered him the original car, he would still prefer his own. What does it say about him? How do you feel about buying things as opposed to doing things yourself?
  • WHAT DO YOU THINK
Coming Soon
Would you like to drive this car?
Total Votes : 13
  • LESSON GLOSSARY

LIKES AND DISLIKES

LIKES AND DISLIKES

by | Jun 29, 2020 | darmowa lekcja

Learn more words

Darmowa lekcja #1

Likes and dislikes

CEF B1 | darmowa lekcja | dislikes | expressing likes | learning English | practical English
back to HOME > Learning English > Learn more words >
LIKES AND DISLIKES
  • WARM UP
  • STUDY THIS
Study the language for talking about likes and dislikes.
ENJOY SOMETHING A LOT
  • be in your element
    She’s really in her element at parties.
  • adore
    I adore chocolate. I could live on it.
  • have a passion for something
    From a very early stage, he had a passion for fast cars.

LIKE SOMETHING / DOING SOMETHING
  • to be into something
    I know she’s really into sports, so I’d thought I’d ask her to come skiing with us.
  • something goes down well with somebody
    At present, military action would not go well with the public.
  • be fond of something
    He had always been fond of drinking at lunchtime, perhaps too fond.
  • be keen on something
    I’m quite keen on the idea of having a fancy dress party.
  • appeal to somebody
    I’m sure this delightful book will appeal to children of all ages.
  • have a soft spot for something
    She’s always had a soft spot for you.

DON'T LIKE SOMETHING / DOING SOMETHING
  • not be somebody’s cup of tea
    Nolan’s films are not exactly my cup of tea
  • don’t think much of something
    The hotel was okay, though I didn’t think much of the food. 
  • not take kindly to
    Nancy doesn’t take kindly to being corrected. 
  • go off
    I used to drink tea all the time, but I’ve gone off it lately. 

HATE SOMETHING / DOING SOMETHING
  • can’t stand
    We used to be quite good friends but now I can’t stand her. 
  • loathe
    I really loathe it when people make promises and then don’t keep them. 
  • detest
    I detest any form of cruelty towards animals. 

  • PRACTICE 1
  • PRACTICE 2

Let's practise talking about likes and dislikes. Read the sentences below and decide if they talk about likes or dislikes.

1.

He is in his element when he is sailing.

2.

She adores drinking coffee with milk and honey.

3.

Ever since I remember, I had a passion for riding a bike.

4.

You can ask him for help. He is into computers so he should know how to fix yours.

5.

The new model has gone down well with the customers. The orders are pouring in.

6.

She's is not overly fond of cooking, that's why they often eat out.

7.

My flatmates want to have a party, but I’m not keen on the idea.

8.

The idea of working abroad really appeals to me.

9.

It's her only child. No wonder she has a soft spot for him.

10.

He doesn't take kindly to being interrupted when he speaks. You should have kept quiet.


Well done! You're almost there!
11.

I don't eat meat much these days. It has gone off me lately.

12.

She loathes it when people don't turn up on time for meetings.

13.

She evidently detests her ex-husband after he left her and the children.

  • RESOURCES FOR DOWNLOAD

download a mind-map

Learning is more effective when you use mind-maps!
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  • LESSON GLOSSARY
  • WHAT ABOUT YOU?
Use the language from this lesson to talk about your likes and dislikes.