Text 1 — Business context

At BrightMove, a small delivery company, the team aims costs without losing quality. Last month, they decided a new app for drivers. Some employees disliked their routines, but most enjoyed the simpler system. The manager warned them not to delay reporting problems, because small mistakes could risk losing customers. After two weeks, everyone agreed to carry on the app and planned to train new staff next month. This gave the company confidence before expanding the service to other cities.